Orders + Shipping
• How do you ship your teas, and how long will my order take to arrive?
- For our flat rate and free shipping options, we ship our matcha via USPS first class and priority mail based on the weight of your order. You also have the choice to select USPS priority mail or UPS Ground at checkout. Our orders ship in general within 1-2 days of your order.
• Do you ship internationally?
- Yes! You have the option of picking standard mail or DHL at checkout.
• How long before my order ships?
- Upon receiving your order, our shipping team will gratefully process and ship your order within 24–48 hours, Monday–Friday. We love sending matcha mail! You will receive a shipping confirmation email with your order & tracking details upon shipment.
• How much does shipping cost? How long does will it take for my matcha to arrive?
- We offer both first class shipping via USPS (2–5 day business days), or priority USPS (2-3 days) depending on the weight of your order.
• I'm worried - my matcha seems late!
-If your order is more than 5 business days late, please check your tracking number and history for the latest update on your package shipment on www.USPS.com (unless you selected DHL at checkout for international orders). Feel free to reach out to orders@mizubatea.com to find out where your order is, or we highly recommend contacting USPS directly at 1 (800) 275-8777.
• Where can I find my tracking number?
- When your order was shipped, a shipping confirmation email was sent to the email submitted with your order. If you do not see this shipping confirmation email (from info@mizubatea.com) in your inbox, please check your spam folder. Additionally, you can log into your account on www.mizubatea.com to check your orders.
• Oh no - my package was never delivered :(
- Funnily enough, USPS can sometimes mark a package as delivered when it leaves the processing center, and then can take as much as 3 business days before it arrives at your door. The best way to find out where your package went is for you to contact USPS directly. You can speak to their support team here: 1 (800) 275-8777 or reach out to them via email on their site! We find it is super effective to make a case with them in order to get the issue resolved.
• How do I change my shipping or billing address?
- If you notice your shipping or billing address is incorrect after placing your order, please email orders@mizubatea.com.
• How do you process credit cards?
- All credit card and transaction information is protected by the same level of security used by banks: a 256-bit SSL certificate. Of course, we work with PayPal too!
