Returns + Refunds
Returns & Refund Policy
We are so committed to everyone enjoying their matcha, so if there are any questions you may have, please let us know! E-mail us at: orders@mizubatea.com
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase date, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you’d like to return our matcha, we can only accept returns that have been unopened, unused, and undamaged.
If you’d like to return our accessories, they must be returned, unused, in their original packaging.
Perishable goods are exempt from being returned.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
We can send a return label to you free of charge, and once we receive the item in the original condition we can issue a refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted. This timeline varies between credit card processors.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@mizubatea.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@mizubatea.com and send your item to: 9234 NE Glisan Street, Portland, Or 97220.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to:
8825 SE 11th Avenue, Suite 110
Portland, OR 97202
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
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