Returns & Refund Policy
We are committed to everyone enjoying the most out of their tea – part of sharing the joy of our tea is ensuring you are happy with your purchase. If there are any questions you may have, please let us know!
Please e-mail us at: firstname.lastname@example.org.
We are available Mon-Fri from 9am-5pm PT to assist you.
Kindly note we are unable to assist with orders after 30 days.
If you encounter issues with your tea, please contact us at email@example.com within 7 days of receiving your order. We will work with you to make things right!
Because our teas are food products, we, unfortunately, cannot accept returns once the product has been opened. Opened, perishable goods, gift cards, & health or personal care items are exempt from being refunded. Additionally, please understand that we cannot accept exchanges or refunds if the issue is a matter of personal taste.
We’ll gladly accept returns or exchanges for unopened, unused, & undamaged items in their original condition. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original, factory-sealed packaging. Please note that if you wish to return an item, you have 30 days from your purchase date to do so.
If the returned product is open upon arrival, we will not honor any previously approved refund.
To complete your return, please e-mail us with your receipt (proof of purchase). Please note, we are unable to refund shipping costs at this time.
If the return is approved, we will email you a return shipping label. You will need to print and mail the package back to us. Once the package is received, we will process your refund.
Was your item damaged in transit?
We will gladly help! Please send a photo of the damaged package & items to firstname.lastname@example.org. All information about the damage sustained, with photos, will help communicate with USPS to resolve the issue.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you. We sincerely wish each and every one of our customers has a stellar #matchamoment!
Mizuba Tea Co. is not liable for errors, stolen, misrouted, items seized by customs, or undelivered shipments / loss of goods incurred by USPS, UPS, or DHL during transit to your address and does not assume responsibility for reimbursement. However, we will gladly act on your behalf to file a claim with USPS, DHL, and UPS and do what is in our power to assist you. Please contact us at email@example.com for assistance.
Thanks for choosing Mizuba, and we will always do our best to ensure you have the best matcha experience possible!